Inside Assurance Plan (IAP)

Zone Alarm Security Suite

Without IAP: Service calls are $62.50, which includes the call and first hour of work, plus materials.

IAP Plan: Bundle Services - $4.00 per month

(Phone, Cable TV and Internet)

IAP Plan: Cable TV Only - $1.00 per month

IAP Plan: Telephone Only - $3.00 per month

TV IAP Covers:

• On-site service call to determine the problem
  (Customer would pay quoted replacement fee if not covered in services listed below).
• Reprogramming remote control
• Replacing faulty connector ends
• Replacing cable connection from the outlet to the TV
• Replacing currently working jacks
• Replacing Cable Destroyed by animal
• Reconnecting loose wires
• Replacing active, existing jacks found to be defective
  

Telephone IAP Covers:

• Replacing defective station wire
• Replacing outlet destroyed by animal
• Replacing or repairing active, existing phone jacks found to be defective
  

High-Speed Internet IAP Covers:

• On-site service call to determine the problem
• Replacing cable modem if found to be defective
• Reprogramming router
• Resolving technical issues
  

Inside Assurance Plan Does Not Cover:

• Intentionally or negligently damaging the inside wiring
• Rewiring dues to fire, flood or any related catastrophe, including acts of God
• Installing new jacks
• Rewiring or repairing jacks installed by customer or contractor
• Damaged amplifiers for cable TV service
• Damaged network cards in computers
• Damaged telephones
• Reconfiguring computers