Inside Assurance Plan (IAP)
Zone Alarm Security Suite
Without IAP: Service calls are $62.50, which includes the call and first hour of work, plus materials.
IAP Plan: Bundle Services - $4.00 per month
(Phone, Cable TV and Internet)
IAP Plan: Cable TV Only - $1.00 per month
IAP Plan: Telephone Only - $3.00 per month
TV IAP Covers:
- On-site service call to determine the problem
(Customer would pay quoted replacement fee if not covered in services listed below).
- Reprogramming remote control
- Replacing faulty connector ends
- Replacing cable connection from the outlet to the TV
- Replacing currently working jacks
- Replacing Cable Destroyed by animal
- Reconnecting loose wires
- Replacing active, existing jacks found to be defective
Telephone IAP Covers:
- Replacing defective station wire
- Replacing outlet destroyed by animal
- Replacing or repairing active, existing phone jacks found to be defective
High-Speed Internet IAP Covers:
- On-site service call to determine the problem
- Replacing cable modem if found to be defective
- Reprogramming router
- Resolving technical issues
Inside Assurance Plan Does Not Cover:
- Intentionally or negligently damaging the inside wiring
- Rewiring dues to fire, flood or any related catastrophe, including acts
of God
- Installing new jacks
- Rewiring or repairing jacks installed by customer or contractor
- Damaged amplifiers for cable TV service
- Damaged network cards in computers
- Damaged telephones
- Reconfiguring computers